Steve Jobs svarar med ett kortfattat mejl skickat från sin iPhone till en upprörd iPhone utvecklare på The Little App Factory.

Steve Jobs har tidigare tagit sig tid att faktiskt svara personligen till kunder som haft olika problem vilket är extremt ovanligt för en person i en sådan position som CEO för ett multinationellt bolag.

I detta fall handlar det om en utvecklare som arbetar för det lilla företaget The Little App Factory som sedan en tid tillbaka fått ett brev från en advokatfirma som representerar Apple med ett krav att dom skall byta namn på en av deras applikationer med anledningen att namnet innefattar iPod, närmare bestämt iPodRip.

Utvecklaren John Devor tog då saken i egna händer och skickade ett mejl till Steve Jobs för att diskutera detta problem som uppkommit och Steve Jobs svarade personligen med ett kort men koncist svar. Värt att notera är att företaget i fråga nu har bytt namn samt ikon på sin applikation för att undvika eventuella framtida juridiska problem gentemot Apple.

John Devor’s mejl till Steve Jobs

Dear Mr. Jobs,??My name is John Devor and I’m the co-owner of a small Mac shareware company named The Little App Factory and a long-term Apple customer and shareholder.

I doubt you’re aware but we recently received a letter from a law firm working on Apple’s behalf instructing us that we had violated several of Apple’s trademarks in our application iPodRip and asking us to cease using the name and Apple trademarks in our icons.

We have been distributing iPodRip since 2003 with the aim of providing a method to recover music, movies and photos from iPods and iPhones in the event of a serious hardware failure on their Mac which leads to data loss.

Our goal has been to provide the highest quality product coupled with the highest quality service in a bid to resolve some of the angst that is generated by such an ordeal; service befitting of an Apple product.

In this department we think we have succeeded as we have approximately 6 million customers, many Apple employees, music artists and other notable people in society. In fact I’d argue that our customer service is the best of all competing applications in our niche as many of them are scams and frauds that leave Apple customers with a terrible taste in their collective mouths.

We fear very much that tens of thousands of Apple customers looking to recover their own music and having heard of our product via word-of-mouth or otherwise, will instead find a product produced by one of our competitors, and will wind up the victim of a scam (one closely-named competitor charges a hidden monthly fee, for instance).

It is quite obvious that we mean Apple no harm with the use of the name iPodRip, or of the inclusion of trademarked items in our icons, and in fact I believe that we have been providing an excellent secondary service to Apple customers that has potentially caused you many repeat clients. In fact, we are quite aware that Apple support and store staff have recommended our software on numerous occasions as far back as 2004 so we have felt that we were doing something right!?With this in mind, we are in desperate need of some assistance and we beseech you to help us to protect our product and our shareware company, both of which we have put thousands upon thousands of hours of work into. Our company goal is to create Mac software of the highest quality with the best user experience possible. I myself dropped out of school recently to pursue a path in the Mac software industry, and you yourself have been a consistent inspiration for me.?If there is anything at all you can do with regards to this matter, we would be most grateful.?Best,

John Devor

Steve Jobs svar

Change your apps name.

Not that big of a deal.

Steve

Sent from my iPhone